TERMS OF SALE
(CGV) — El-moudareb
1. Identification of the company
This website and the El-moudareb platform are operated by:
Legal name: DA WEB COMPANY
Legal form: SUARL
Tax ID: 1697898/F
Legal representative: Hatem Dridi
Address: 03 Cité Soleil, Bizerte, Tunisia
Phone: 56 301 096 / 95 250 431
Email: contact@el-moudareb.com
Website: www.el-moudareb.com
Hereinafter referred to as “the Seller” or “the Publisher”.
2. Purpose
These Terms of Sale define the rights and obligations of the parties in connection
with the subscription to and use of the digital services offered on the El-moudareb
platform (sports academy management, web and mobile applications, subscriptions).
Any order or subscription placed on the site implies the customer’s unreserved
acceptance of these Terms of Sale.
3. Services offered
The services offered for sale are those displayed on the site on the day the customer
consults it (subscription plans and associated features).
Each offer includes a detailed description of its main characteristics.
Photographs and visuals are provided for information only and have no contractual
value.
The Seller reserves the right to modify the range of services offered on the site at any
time.
4. Availability of services
Offers and prices remain valid as long as they are visible on the site.
If a service becomes unavailable after the order is confirmed, the customer will be
informed as soon as possible and may choose:
- a refund of the amount concerned,
- an exchange for an equivalent offer,
- or cancellation of the order.
5. Prices
Service prices are shown in Tunisian Dinars (TND), all taxes included (TTC), unless
stated otherwise.
Any additional fees are indicated before the final confirmation of the order.
The Seller reserves the right to change its prices at any time.
However, services will be billed at the rate in force at the time the order is confirmed.
6. Orders
The customer places an order on the website by following the process provided for
that purpose.
Confirming the order implies:
- acceptance of these Terms of Sale,
- verification of the information entered,
- confirmation of payment according to the chosen method.
The Seller reserves the right to refuse or cancel any order in the event of:
- an existing dispute with the customer,
- suspected fraud,
- non-payment,
- incomplete or incorrect information.
7. Payment methods
Payment may be made using the methods offered on the site, including:
- bank card,
- bank transfer,
- wallet or electronic payment.
Online transactions are secured through the site’s payment partners.
The Seller cannot be held liable for a malfunction of external payment platforms.
8. Access and activation
Access to digital services is granted after payment is confirmed, subject to technical
activation times.
Communicated timeframes are indicative and may vary depending on:
- service availability,
- periods of high activity,
- technical constraints.
The customer must check access to their account as soon as it is activated.
Any issue found must be reported within 48 hours.
9. Cancellation policy
The customer may request cancellation of their order before the service is fully
activated.
Once the service is activated, cancellation follows the refund conditions set out in
these Terms of Sale and, where applicable, the subscription policy in force.
The Seller reserves the right to cancel any order in the event of unavailability of the
service or a technical problem beyond its control.
10. Returns, exchanges and refunds
As these are digital services, the customer has 7 days from subscription to request
withdrawal where the law allows, unless performance of the service has begun with
the customer’s express agreement.
After validation by the Seller:
- an exchange of offer may be proposed,
- or a refund will be made using the original payment method,
- or a credit note may be granted.
The refund is made within a maximum of 14 days after the request is approved.
11. Warranty and liability
The Seller undertakes to provide services that match the description displayed on the
site.
The Seller’s liability cannot be engaged in the event of:
- misuse of the platform,
- an interruption caused by a third party (host, operator, payment gateway),
- force majeure,
- indirect damages.
12. Personal data protection
Information collected on the site is necessary to process orders and manage the
customer relationship.
Personal data is processed in accordance with applicable Tunisian data-protection
rules.
The customer has a right of access, rectification and deletion of their personal data
by contacting: contact@el-moudareb.com.
13. Intellectual property
All elements on the site (texts, images, logos, visuals, design, content) are protected
by intellectual property rights.
Any reproduction, exploitation or use without prior authorisation is prohibited.
14. Dispute resolution
In the event of a dispute, the customer is invited to contact customer service in order
to seek an amicable solution.
Complaint by email: contact@el-moudareb.com
Failing an amicable agreement, Tunisian courts shall have exclusive jurisdiction.
15. Applicable law
These Terms of Sale are governed by Tunisian law.
Any dispute relating to their interpretation or performance falls under the exclusive
jurisdiction of the Tunisian courts.
16. Availability of these terms
These Terms of Sale are available at all times on the website.
The customer acknowledges having read these Terms of Sale before confirming and
paying for their order.